Frequently Asked Questions (FAQ)
Welcome to the ContinuumX Research FAQ. Below you’ll find answers to our most frequently asked questions regarding our products, Certificates of Analysis (COAs), ordering, shipping, and company policies.
General
What does “Research Use Only” (RUO) mean?
All ContinuumX Research products are intended exclusively for lawful laboratory, analytical, and scientific research purposes. They are not intended for human use, veterinary use, diagnostic use, therapeutic use, cosmetic use, food use, or household use.
Are your products intended for human consumption?
No. All ContinuumX Research products are sold exclusively for research purposes and are not intended for human or veterinary use.
Do you provide product use guidance?
No. ContinuumX Research does not provide medical advice, dosing recommendations, administration guidance, treatment protocols, veterinary guidance, therapeutic recommendations, or product use instructions through any communication channel.
Quality & Testing
Does every product come with a Certificate of Analysis (COA)?
Each manufacturing lot is supported by a corresponding Certificate of Analysis (COA), which provides analytical information specific to that lot.
How do I find my COA?
Locate the manufacturing lot number printed on your product label, then visit our Certificates of Analysis page to find the matching COA.
Why are COAs lot-specific?
Each manufacturing lot is produced and tested independently. A lot-specific COA ensures the analytical results correspond to the exact manufacturing lot you received.
Why do lot numbers, labels, or cap colors sometimes differ from product images?
Product images are provided for reference only. Manufacturing lot numbers, expiration dates, labels, and cap colors may vary between production lots while maintaining the same product specifications and quality standards.
Orders & Shipping
How long does order processing take?
Orders are typically processed within two business days.
Do you ship internationally?
At this time, ContinuumX Research ships only within the United States.
How can I track my order?
Tracking information will be provided when available. Depending on the shipping method selected and the carrier used, some shipments may include tracking while others may not. If tracking is available for your order, it will be provided after your order has been shipped.
What if my package arrives damaged?
Please contact us as soon as possible with your order number, manufacturing lot number (if applicable), and photographs of the damaged package or product so we can review your claim.
Returns
Do you accept returns?
Please refer to our Return & Refund Policy for complete information regarding returns, damaged products, and eligible claims.
Contact & Support
How do I contact ContinuumX Research?
Use the contact form. It reaches our support team directly and is the fastest way to get a reply.
How quickly will I receive a response?
We strive to respond to all inquiries within one business day during normal business hours.
Still Have Questions?
If your question isn’t answered here, we’re happy to help.
Send us a note through the contact form.
Customer Support Hours
Monday – Friday: 9:00 AM – 3:00 PM (Pacific Time)
Saturday – Sunday: Closed
Research Use OnlyLegal Acknowledgment
All products on this website are sold strictly for in vitro research and laboratory use only.
- Not for human or veterinary use, consumption, or application
- Not FDA-approved to diagnose, treat, cure, or prevent any disease
- Buyer assumes full responsibility for legal compliance in their jurisdiction
By clicking “Accept,” you confirm:
- You are at least 21 years of age
- You are a qualified researcher or laboratory professional
- You understand these products are for research purposes only